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Bioplus Residential Equipment
Free shipping on orders over $200
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1. Where we are shipping

 We ship everywhere in the world that can be accessed by our transportation means.

 

2. Shipping Options

  • FREE shipping only on orders placed from www.duboisag.com: Shipping is free with orders of CAD $200 or more and shipped in Canada and the contiguous United States (Except: Alaska, Hawaii, Newfoundland, Yukon Territory, Northwest Territories, Nunavut). Orders eligible for free shipping will be shipped with UPS in the United States and Purolator in Canada. However, there may be handling fees on some products (refer to section 4)
  • Availability: Some shipping options may not be available to you at any time. Once you have entered your postal/zip code, you will be given shipping options.

 

3. How is shipping calculated? 

Once you have entered your shipping information, our cart accesses UPS and Purolator rates in real time to provide you with shipping rates based on the order's estimated weight and your postal/zip code. The rate indicated on the site is the rate that will be invoiced after your order has been processed.

 

4. How are handling charges determined?

A special handling charge of CAD $10 to $20 is added to products measuring over 59 in (150 cm) or weighing or volume over 70 lb (32 kg) . A Large Package Surcharge will be applied CAD 55$ to 75$ to each package when its length plus girth [(2 x width) + (2 x height)] combined exceeds 130 inches/330 centimetres, but does not exceed the maximum size of 165 inches/419 centimetres. Some other handling charges may be applied on voluminous packages.

 

5. When will my order be shipped?

Orders will be processed within 4 business days in Canada, while the United States will be processed in 3-6 business days. Some exceptions may apply, in this case, we will contact you as soon as possible. Once your order has been shipped, you will receive by email a shipping confirmation with tracking information.

UPS and Purolator shipments will be shipped on business days only.

Packages will not ship from our warehouse on the following holidays:

  • January 1 (New Year's Day)
  • Good Friday or Easter Monday (employer's choice)
  • The Monday before May 25 (Victoria Day)
  • June 24 (national holiday)
  • July 1. If it falls on a Sunday: July 2 (Canada Day)
  • The first Monday of September (Labour Day)
  • The second Monday of October (Thanksgiving)
  • December 25 (Christmas Day).

  

6. Tracking Number 

Once your order shipped, you will receive an email with your shipping information, the means of transportation used and a tracking number. Click on the link to see the tracking number of your tracking information.